Last updated: 19 June 2025

At Mochee LTD, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website mocheeltd.co.uk or interact with us.

📌 1. Who We Are

Mochee LTD is a UK-based online retailer offering products in pet supplies, beauty, personal care, tools, and toys.

🗂️ 2. Information We Collect

We may collect the following types of personal data:

✅ When you place an order or register:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (via secure third-party providers)

✅ When you browse the site:

  • IP address
  • Browser type and version
  • Pages visited and time spent (via cookies and analytics)

🎯 3. How We Use Your Information

We use your information to:

  • Process orders and deliver products
  • Send order confirmations and updates
  • Respond to your queries or requests
  • Personalise your shopping experience
  • Improve our website and services
  • Comply with legal obligations

🤝 4. Sharing Your Information

We do not sell or rent your personal data to third parties.

However, we may share your data with:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery services (e.g. Royal Mail, Evri)
  • Analytics and marketing platforms (Google Analytics, Meta, etc.)
  • Legal or government authorities if required by law

All third parties are GDPR-compliant and only use your data to perform contracted services.

🍪 5. Cookies and Tracking

Our website uses cookies to:

  • Keep you logged in
  • Remember items in your cart
  • Track usage patterns via analytics

You can manage or block cookies via your browser settings at any time.

🔐 6. How We Protect Your Data

We use:

  • SSL encryption (secure HTTPS browsing)
  • Firewalls and anti-malware tools
  • Secure data storage with limited access

Your personal data is stored on secure servers and is only accessible by authorised personnel.

⏳ 7. How Long We Keep Your Data

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Meet legal, accounting, or tax obligations

You can request deletion of your data at any time (see Section 9).

🔄 8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Object to certain types of processing
  • Withdraw consent for marketing communications

To exercise these rights, contact us at info@mocheeltd.co.uk

📧 9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📄 10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We recommend checking periodically for updates.